Customer Support

Have questions?

Can’t find what you’re looking for or need more information? Try searching through our knowledge articles or submit a help ticket via our Help Center.

Help Center (Illustration)

Tools & Resources

Daylight-Saving Time Transition: Spring 2024

The transition from standard time to daylight-saving time (DST) will occur at 02:00:00 ET on Sunday, March 10, 2024. Read the technical and operational notes below about handling the transition to DST.

Daylight-Saving Time Transition: Fall 2024

The transition from daylight-saving time (DST) to standard time in the U.S. will occur at 02:00:00 ET on Sunday, November 3, 2024. Read the technical and operational notes below about handling the transition to standard time.

If you require additional assistance, you can submit a ticket to the Distribution Help Desk or call us at 800.971.7677

A solar or sun transit outage is an electromagnetic phenomenon that causes a station downlink to be temporarily unable to receive a satellite signal due to interference from the sun as it passes behind the satellite.

Solar outages occur on a predictable schedule and affect downlinks in the U.S. for about five consecutive days, for as many as six minutes a day, twice each year. To obtain solar outage information for your location, click on your state in the drop-down menu below. * All times ET

Alabama March 4 - 7, 1:54 p.m. Oct. 3 - 7, 2:31 p.m.
Alaska (Anchorage)Feb. 27 - March 1, 1:35 p.m.Oct. 11 - 13, 2:09 p.m.
Alaska (Barrow)Feb. 26 - 29, 1:39 p.m.Oct. 12 -14, 2:13 p.m.
Alaska (Fairbanks)Feb. 26 - 29, 1:37 p.m.Oct. 11 - 14, 2:11 p.m.
Alaska (Southern)Feb. 27 - March 1, 1:36 p.m.Oct. 9 - 13, 2:10 p.m.
ArizonaMarch 5 - 8, 1:40 p.m.Oct. 4 - 7, 2:16 p.m.
ArkansasMarch 3 - 7, 1:51 p.m.Oct. 4 - 8, 2:28 p.m.
California (Los Angeles)March 3 - 7, 1:37 p.m.October 4 - 7, 2:13 p.m.
California (Northern)March 2 - 5, 1:36 p.m.October 6 - 9, 2:12 p.m.
California (San Francisco)March 2 - 6, 1:36 p.m.Oct. 4 - 9, 2:12 p.m.
ColoradoMarch 1 - 5, 1:45 p.m.Oct. 6 - 9, 2:21 p.m.
ConnecticutMarch 1 - 5, 2:00 p.m.Oct. 6 - 10, 2:36 p.m.
DelawareMarch 1 - 5, 1:58 p.m.Oct. 6 - 10, 2:34 p.m.
District of ColumbiaMarch 2 - 5, 1:59 p.m.Oct. 5 - 9, 2:35 p.m.
Florida (Miami)March 6 - 10, 1:58 p.m.Oct. 1 - 4, 2:36 p.m.
Florida (Tallahassee)March 5 - 8, 1:55 p.m.Oct. 3 - 6, 2:33 p.m.
GeorgiaMarch 3 - 7, 1:55 p.m.Oct. 4 - 7, 2:33 p.m.
HawaiiMarch 9 - 12, 1:16 p.m.Sept. 29 - Oct. 1, 1:56 p.m.
IdahoFebruary 29 - March 4, 1:40 p.m.Oct. 7 - 10, 2:15 p.m.
Illinois (Chicago)March 1 - 4, 1:54 p.m.Oct. 6 - 10, 2:29 p.m.
Illinois (Springfield)March 2 - 5, 1:52 p.m.Oct. 6 - 9, 2:29 p.m.
IndianaMarch 2 - 5, 1:54 p.m.Oct. 6 - 9, 2:30 p.m.
IowaMarch 1 - 4, 1:50 p.m.Oct. 6 - 10, 2:26 p.m.
KansasMarch 2 - 5, 1:48 p.m.Oct. 5 - 9, 2:24 p.m.
KentuckyMarch 2 - 6, 1:55 p.m.Oct. 5 - 9, 2:32 p.m.
LouisianaMarch 4 - 8, 1:51 p.m.Oct. 3 - 6, 2:29 p.m.
MaineFebruary 29 - March 4, 2:02 p.m.Oct. 7 -11, 2:37 p.m.
MarylandMarch 2 - 5, 1:59 p.m.Oct. 5 - 9, 2:35 p.m.
MassachusettsMarch 1 - 4, 2:01 p.m.Oct. 6 - 10, 2:36 p.m.
MichiganMarch 1 - 4, 1:55 p.m.Oct. 7 - 10, 2:31 p.m.
Minnesota (St. Paul)March 1 - 4, 1:55 p.m.Oct. 7 - 11, 2:26 p.m.
MississippiMarch 4 - 7, 1:53 p.m.Oct. 4 - 7, 2:30 p.m.
MissouriMarch 2 - 5, 1:50 p.m.Oct. 6 - 9, 2:26 p.m.
MontanaFebruary 29 - March 4, 1:44 p.m.Oct. 8 - 11, 2:19 p.m.
NebraskaMarch 1 - 4, 1:48 p.m.Oct. 6- 10, 2:24 p.m.
NevadaMarch 2 - 5, 1:38 p.m.Oct. 6 - 9, 2:14 p.m.
New HampshireMarch 1 - 4, 2:00 p.m.Oct. 7 -10, 2:36 p.m.
New JerseyMarch 2 - 5, 2:00 p.m.Oct. 6 - 9, 2:36 p.m.
New MexicoMarch 3 - 7, 1:43 p.m.Oct. 4 - 8, 2:20 p.m.
New YorkMarch 1 - 5, 2:00 p.m.Oct. 6 - 9, 2:36 p.m.
North CarolinaMarch 4 - 7, 1:58 p.m.Oct. 4 - 8, 2:34 p.m.
North DakotaFeb. 28 - March 4, 1:47 p.m.Oct. 8 - 12, 2:22 p.m.
OhioMarch 2 - 5, 1:55 p.m.Oct. 5 - 9, 2:31 p.m.
OklahomaMarch 3 - 6, 1:48 p.m.Oct. 4 - 8, 2:25 p.m.
OregonFebruary 29 - March 4, 1:38 p.m.Oct. 7 - 10, 2:13 p.m.
PennsylvaniaMarch 1 - 5, 1:58 p.m.Oct. 6 - 10, 2:34 p.m.
Puerto RicoMarch 10 - 13, 2:06 p.m.Sept. 28 - Oct. 1, 2:46 p.m.
Rhode IslandMarch 1 - 5, 2:00 p.m.Oct. 6 - 10, 2:36 p.m.
South CarolinaMarch 3 - 7, 1:57 p.m.Oct. 4 - 7, 2:34 p.m.
South DakotaFebruary 29 - March 4, 1:47 p.m.Oct. 7 - 11, 2:22 p.m.
TennesseeMarch 3 - 7, 1:54 p.m.Oct. 5 - 8, 2:31 p.m.
Texas (Amarillo)March 3 - 6, 1:45 p.m.Oct. 4 - 8, 2:23 p.m.
Texas (Austin)March 4 - 8, 1:48 p.m.Oct. 2 - 6, 2:25 p.m.
Texas (San Antonio)March 5 - 8, 1:47 p.m.Oct. 2 - 6, 2:24 p.m.
UtahMarch 2 - 5, 1:41 p.m.Oct. 5 - 9, 2:17 p.m.
VermontMarch 1 - 4, 2:00 p.m.Oct. 7 - 10, 2:36 p.m.
VirginiaMarch 2 - 6, 1:58 p.m.Oct. 5 - 8, 2:35 p.m.
WashingtonFebruary 28 - March 3, 1:38 p.m.Oct. 8 - 11, 2:13 p.m.
West VirginiaMarch 2 - 5, 1:44 p.m.Oct. 5 - 9, 2:20 p.m.
WisconsinMarch 1 - 4, 1:52 p.m.Oct. 7 - 10, 2:28 p.m.
WyomingMarch 1 - 4, 1:43 p.m.Oct. 7 - 10, 2:19 p.m.

G16 Alignment Calculator

To tune your satellite antenna to receive NPR Distribution C-Band and Ku-Band transmissions from Intelsat’s Galaxy 16, you need two pieces of information:

Elevation: The angle of the satellite (0 to 90 degrees) above true horizontal relative to the location you select.

Azimuth: The compass direction, relative to magnetic north.

If your city is not listed below, please visit DishPointer.com
AnchorageAzimuth (true): 125.5°
Azimuth (magn.): 109.8°
Elevation: 9.1°
AtlantaAzimuth (true): 205.1°
Azimuth (magn.): 210.4°
Elevation: 47.7°
BaltimoreAzimuth (true): 213.0°
Azimuth (magn.): 224.2°
Elevation: 38.9°
BostonAzimuth (true): 218.2°
Azimuth (magn.): 232.7°
Elevation: 33.5°
ChicagoAzimuth (true): 196.8°
Azimuth (magn.): 200.8°
Elevation: 40.3°
CincinnatiAzimuth (true): 202.3°
Azimuth (magn.): 208.2°
Elevation: 42.3°
ClevelandAzimuth (true): 205.2°
Azimuth (magn.): 213.6°
Elevation: 38.9°
DallasAzimuth (true): 184.0°
Azimuth (magn.): 181.0°
Elevation: 51.8°
DenverAzimuth (true): 170.7°
Azimuth (magn.): 162.7°
Elevation: 43.6°
FairbanksAzimuth (true): 128.5°
Azimuth (magn.): 111.6°
Elevation: 7.7°
HonoluluAzimuth (true): 102.4°
Azimuth (magn.): 92.9°
Elevation: 20.7°
HoustonAzimuth (true): 187.3°
Azimuth (magn.): 185.1°
Elevation: 55.1°
JuneauAzimuth (true): 140.1°
Azimuth (magn.): 121.1°
Elevation: 17°
Kansas CityAzimuth (true): 187.0°
Azimuth (magn.): 185.5°
Elevation: 44.5°
Los AngelesAzimuth (true): 148.1°
Azimuth (magn.): 136.2°
Elevation: 45.4°
MiamiAzimuth (true): 218.1°
Azimuth (magn.): 225.0°
Elevation: 53.3°
MinneapolisAzimuth (true): 188.1°
Azimuth (magn.): 188.0°
Elevation: 37.9°
New OrleansAzimuth (true): 197.5°
Azimuth (magn.): 198.6°
Elevation: 53.7°
New York CityAzimuth (true): 215.5°
Azimuth (magn.): 228.4°
Elevation: 36.4°
PhiladelphiaAzimuth (true): 214.5°
Azimuth (magn.): 226.6°
Elevation: 37.6°
PittsburghAzimuth (true): 208.0°
Azimuth (magn.): 217.3°
Elevation: 39.3°
PortlandAzimuth (true): 148.4°
Azimuth (magn.): 133.2°
Elevation: 32.6°
SacramentoAzimuth (true): 146.4°
Azimuth (magn.): 133.0°
Elevation: 39.5°
San FranciscoAzimuth (true): 144.7°
Azimuth (magn.): 131.3°
Elevation: 39.8°
San JuanAzimuth (true): 243.9°
Azimuth (magn.): 257.3°
Elevation: 46.9°
SeattleAzimuth (true): 149.7°
Azimuth (magn.): 134.1°
Elevation: 30.8°
St. LouisAzimuth (true): 193.9°
Azimuth (magn.): 195.7°
Elevation: 44.3°
TampaAzimuth (true): 212.3°
Azimuth (magn.): 218.2°
Elevation: 52.6°
TucsonAzimuth (true): 158.3°
Azimuth (magn.): 148.7°
Elevation: 50.3°
Washington, D.C.Azimuth (true): 212.7°
Azimuth (magn.): 223.5°
Elevation: 39.5°

Station Emergency Kits

NPR Distribution has a limited number of emergency backup transmitter kits and portable studio systems that can be used by public radio stations in the event their on-air operations are disrupted by natural disasters, equipment failures, construction activities, or other broadcast threats.

Our current kits inventory is comprised of the following:

Emergency Kits - Transmitter Icon

Transmitter Kits (6)

Emergency Kits - Antenna Icon

Antenna Kits (6)

Emergency Kits - Masts Icon

Masts (6)

included in Antenna Kits
Emergency Kits - Studio Icon

Studio Kits (4)

Additional information on station emergency kits can be found in our online Help Center. If you'd like to learn more, contact the Distribution Help Desk at 800.971.7677 or submit a ticket for 24/7/365 support.

System Emergencies

NPR Distribution has extensive plans in place to maintain operations of the PRSS in the event of an emergency situation. To learn more about our primary, backup and interim services and for guidelines on how your station can plan for emergencies, please visit our Help Center.

If you'd like additional information, please contact the Distribution Help Desk by submitting a ticket here.

Help Center (Illustration)

Have questions?

Can’t find what you’re looking for or need more information? Try searching through our knowledge articles or submit a help ticket via our Help Center.

Tools & Resources

Daylight-Saving Time Transition: Spring 2022

The transition from standard time to daylight-saving time (DST) will occur at 02:00:00 ET on Sunday, March 13, 2022. Read the technical and operational notes below about handling the transition to DST.

Daylight-Saving Time Transition: Fall 2022

The transition from daylight-saving time (DST) to standard time in the U.S. will occur at 02:00:00 ET on Sunday, November 6, 2022. Read the technical and operational notes below about handling the transition to standard time.

If you require additional assistance, the PRSS Help Desk is available by telephone at 800.971.7677, or via email: prsshelp@npr.org

A solar or sun transit outage is an electromagnetic phenomenon wherein a station downlink is temporarily unable to receive a satellite signal due to interference from the sun as it passes behind the satellite.

Solar outages occur on a predictable schedule and affect downlinks in the U.S. for about five consecutive days, for as many as six minutes a day, twice each year. To obtain solar outage information for your location, click on your state in the drop-down menu below. * All times ET

G16 Alignment Calculator

To tune your satellite antenna to receive NPR Distribution C-Band transmissions from Intelsat’s Galaxy 16, you need two pieces of information:

Elevation: The angle of the satellite (0 to 90 degrees) above true horizontal relative to the location you selected.

Azimuth: The compass direction, relative to magnetic North.

G17 Alignment Calculator

To tune your satellite dish to receive NPR Distribution Ku-Band transmissions from Intelsat’s Galaxy 17, you need two pieces of information:

Elevation: The angle of the satellite (0 to 90 degrees) above true horizontal relative to the location you selected.

Azimuth: The compass direction, relative to magnetic North.

MAPS, a free service from NPR Labs, provides signal coverage maps for all public radio and television stations across America, and includes demographic information mapped to a station's coverage area.

Arrow icon to represent opening in new tab

Station Emergency Kits

NPR Distribution has created a program to make available emergency backup transmitter kits and portable studio systems that can be used by public radio stations in the event their on-air operations are disrupted by natural disasters, equipment failures, construction activities, and other potential broadcast threats.

Our current kits inventory is comprised of the following:

Emergency Kits - Transmitter Icon

Transmitter Kits (3)

Emergency Kits - Antenna Icon

Antenna Kits (3)

Emergency Kits - Masts Icon

Masts (3)

included in Antenna kits
Emergency Kits - Studio Icon

Studio Kits (2)

Additional information on station emergency kits can be found in our online Help Center. If you'd like to learn more, contact the ContentDepot Help Desk at 800.971.7677 or prsshelp@npr.org

System Emergencies

NPR Distribution has extensive plans in place to maintain operations of the PRSS in the event of an emergency situation. To learn more about our primary, backup and interim services and for guidelines on how your station can plan for emergencies, please visit our Help Center.

If you'd like additional information, please contact the Distribution Help Desk at 800.971.7677.